One paw ahead: Our terms and conditions for your visit to the dog salon

Terms and Conditions

1. Generally

• We strictly adhere to the "Animal Welfare Act 2006" and operate a "Humanity before Vanity" policy. We will therefore only provide services that do not cause pain or discomfort to any animal in our care. We reserve the right to any animal for any reason we deem necessary.All your personal information is confidential and will not be disclosed to third parties without your written/oral consent in accordance with data protection.We reserve the right to change the terms of this Agreement at any time without prior notice or add, change or supplement episodes.

2. Dates

• Bookings can be made by contacting the salon directly via phone, email and some social media platforms. We recommend all customers to book in advance. This is to ensure that you can book an appointment that you can keep. Please make sure that you arrive on time for your scheduled appointment to enable check-in on time. If you cannot keep the appointment, notify us please let me know at least 24 hours in advance. You will be charged for missed appointments that are not canceled in a timely manner.

3. Return and Collection Policy

• Upon arrival, all clients are consulted at each visit to provide us with information and requirements for your pets' appointment. Please ensure you take at least 5 minutes to discuss these important questions. All clients must ensure that their loved one has exercised sufficiently and has had sufficient opportunity to clean themselves prior to treatment. All clients must know that they should allow 2 - 4 hours or more for their grooming appointment (depending on breed, size, coat type, number of knots, temperament, etc.). We will always notify customers when their dog is ready for pickup or we will ask you if We should bring your pet to your home for a fee.

4. Health & Hygiene

• It is the customer's responsibility to ensure their pet is fit and healthy for care. The dog must be up to date on vaccinations and flea and tick treatments. He must be treated if necessary, on the recommendation of his veterinarian, for long-term conditions that ensure his well-being. We are not liable for illnesses and conditions that may arise if a customer's pet is not protected or not adequately protected.

Parasitic infections (fleas, ticks, ringworm, etc.) and diseases

• If your pet arrives with a parasitic infestation (especially fleas/ringworm), you will be sent home and liable for the total cost of treatment. If a parasitic infestation goes unnoticed upon inspection (e.g. poor/matted coat condition) and later during is discovered during care, we will immediately ask the customer to collect it (in severe cases). In such a case, a "disinfection fee" will be payable. Please note: Although we cannot diagnose any illnesses/conditions, we will always inform customers of any unusual observations. We will advise you where you can get information about treatment and prevention. If in doubt, always contact your veterinarian for medical advice. If your pet is not feeling well (especially diarrhea and vomiting), you will need to reschedule your appointment. If you do not do this, your pet will be sent home and you will be responsible for paying the total cost of treatment. If your pet unexpectedly becomes ill, you must contact us immediately. You can cancel / rebook the agreed appointment to avoid the fees due.

5. Dog Behavior/Pet Safety

• It is of the utmost importance that all customers are honest and transparent with all information they provide to us. Especially when it comes to the behavior and health of your pets. Without the accurate information, we cannot be held responsible for accidents or injuries. The customer agrees to provide us, to the best of his knowledge, with all information that affects the handling of his dog during his appointment. If you do not, your pet will be sent home and you will be charged the full cost of the treatment.

6. Health status

All pets must be up to date with their vaccinations and preventative treatments. Evidence of vaccinations and/or preventative treatments

can be requested if necessary.

• Customers are required to provide accurate information about long-term health conditions about their pet before being accepted for a grooming service. Some pets may require prescribed shampoos/creams/drops etc. We are willing to provide any treatment provided by the customer at their request and with their consent to use. However, we cannot accept responsibility for any side effects or injuries resulting from the use of these products. In the event that a client's dog becomes ill during their appointment, we will contact you for immediate pickup.

7. Aggressive Pet Policy

• Customers MUST inform us if their dog bites, has previously bitten someone, is aggressive toward people and/or other animals, and exhibits aggressive behavior during certain grooming procedures. All customers accept that their pet may be refused service upon inspection if it is deemed unsuitable/unsafe for care. In this case, the cost of treatment will apply. In the event that a client's dog shows signs of aggression, PPE (Personal Protective Equipment), e.g. B. muzzles and tighter restraints may be used to prevent injury to the pet and/or cut'n love staff. If at any time during the grooming process your pet becomes aggressive and/or causes injury, the appointment will be terminated . We will contact you for immediate collection, even if the treatment has not yet ended. In these cases, clients are required to pay the full cost of the appointment. We reserve the right to terminate any service at any time, before or during the care process, if it is deemed unsafe to continue. However, we will recommend alternative options in the future if desired. In the event that your dog seriously injures a person or animal; If equipment and facilities are damaged, the owner assumes responsibility for all associated costs (e.g. medical/veterinary bills; restoration costs; repairs/replacement of damaged equipment). In serious cases, loss of earnings can also be claimed.

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8. Animal Care, Accidents & Injuries.

The health and well-being of your dogs is our primary concern. We strictly adhere to Animal Welfare Act and customers understand and agree that we will do all that is reasonable for their dog's welfare whilst in our care.

• In the event that an incident or serious medical complication is discovered during your dog's visit, the customer agrees and authorizes us to act on his or her behalf to initiate emergency veterinary treatment. All customers understand that we are not responsible for pre-existing medical conditions/ Any problems that may be discovered during care will be held liable. Any charges incurred in relation to pre-existing conditions/problems are the sole responsibility of the owner.Customers understand that we are not veterinarians and any advice/recommendations regarding health matters must be verified by a qualified veterinarian.Although we are insured against accident and injury, customers agree that all costs resulting from injuries resulting from uncontrollable behavior of their dog are the sole responsibility of the owner.

9. Dematting

We will always recommend the best course of action when dealing with poor coat condition and inform about future complications with shaving and de-matting.

• Customers accept if their dog needs to be brushed out due to knots and poor hair conditions and therefore an additional charge will apply. The owner will be informed that the dog will be treated in accordance with applicable animal welfare law. Clipper rash, brush burns, nicks and small cuts are just some of the minor injuries that can be caused by dematting and/or clip-offs. Customers agree that we cannot be held responsible for these types of injuries and any costs incurred are the sole responsibility of the owner.

10. Additional Fees

• Last minute cancellation fee (if less than 24 hours in advance) - 100% of the total cost of the appointment.Disinfection fee (including pest repellent bath treatment)De-matting/Clip off charge - dependent on breed, size, behaviour and severity of coat condition Damage to infrastructure/injury to People Loss of Earnings in Serious Cases Bringing Dogs Home We reserve the right to add or waive additional charges at management's discretion.

11. Advertising & Social Media

We reserve the right to photograph your loved one for our documentation. Customers agree that they may be used in advertising or promotional materials, social media, etc. Please let us know if you do not want your dog to be photographed for advertising purposes.